Shipping Policy
Shipping Duration
We strive to deliver your orders as quickly as
possible. Our standard shipping time is 5 to 10 working days from the
date of order confirmation. Delivery times may vary based on your location and
any unforeseen circumstances such as weather conditions, holidays, or courier
delays.
Shipping Locations
We currently ship to all major cities and towns within
[Maharashtra]. If your location is not serviceable, we will notify you at the
earliest.
Shipping Charges
- Standard Shipping: [Rs.50]
Any applicable shipping charges will be displayed at
checkout before finalizing your order.
Order Processing
- Orders are
processed within 1-2 business days after payment confirmation. - Once your order is
shipped, you will receive a tracking number via email or SMS.
Delivery Guidelines
- Ensure the correct
address and contact details are provided during checkout. - If the package is
undeliverable due to incorrect information, additional shipping charges
may apply for reattempted delivery. - If you receive a
damaged or leaking product, please contact our customer support within 24
hours with images for a replacement or refund.
Tracking Your Order
You can track your order status using the tracking
number provided via email or SMS after dispatch.
For any shipping-related queries, feel free to contact
our customer support at [info@sirin.in/7038889457].
Refund, Exchange, and Return Policy
Thank you for shopping with us! Your satisfaction is our top priority, and we want to make sure you are pleased with your purchase. To ensure a smooth transaction experience, please review our refund, exchange, and return policy below.
Refund, Exchange, and Return Policy
1. Eligibility for Returns or Exchange:
– Returns are accepted within 7 days from the date of product received.
– Items must be unused, in their original packaging, and in a resalable condition.
– Certain items, such as opened or used liquid products, cannot be returned for hygiene reasons.
2. Non-Returnable Items:
– Opened or used liquid soap products (handwash, laundry, multipurpose, glass cleaner, floor cleaner).
– Products purchased as part of special promotions or clearance sales.
– Gift cards or items marked as non-returnable at the time of purchase.
3. Return Process:
– To initiate a return, please contact our customer service team at [info@sirin.in or [+91-7038889457].
– Provide your order number and details of the item(s) you wish to return.
Return/Exchange/Refund Policy: Product Image Requirement
To ensure a smooth return, exchange, or refund process, customers are required to provide a clear image of the product being returned or exchanged. This image must meet the following criteria:
- Image Quality: The image should be of high resolution, clearly showing the product’s condition.
- Condition Evidence: The image must clearly display any defects, damages, or issues that warrant the return or exchange.
- Product Identification: Include an image that confirms the product received matches the order placed (e.g., SKU, model number, etc.).
- Submission Process: Customers should attach the image in an email or through the designated return portal along with their return request. Our team will provide you with a Return Authorization Number and instructions on how to return your item(s).
Failure to provide the necessary product images may result in delays or denial of the return, exchange, or refund request.
4. Refund Process:
– Upon receiving and inspecting your returned item(s), we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within **5-15 business days.
7. Contact Information:
– For any questions, concerns, or to initiate a return, please contact us at:
– Email: [info@sirin.in]
– Phone: [[+91-7038889457]
Thank you for choosing us for your cleaning needs! We appreciate your business and are here to help you with any questions or concerns.
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*Note: This policy may be updated periodically. Please refer back to this page for the most current policy details.*